| Monroe Road |
Sep 10, 2026 10:22 PM |
+1 (612) 423-5601 |
235 |
Oil Change Inquiry/Message |
New Customer Inquiry |
Sent Text |
New Customer |
Conventional Oil Change |
Um, this is just a test message for the staff member. |
The user called Take 5 on Monroe Road, initially accepting a text coupon for an oil change. They then attempted to schedule an appointment, but the agent explained that appointments are not taken due to their drive-through service model and that the shop was closed.
The conversation shifted to oil change services, with the user inquiring about options for an older, high-mileage vehicle. The agent recommended high mileage oil and detailed other services checked during a visit. The user then requested to speak with someone, and the agent offered to take a message. The user left a "test message for the staff member," and the call concluded. |
Hello! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Um, sure.,Done. Chances are a bay is open right now, so you can stop by anytime. Would you like anything else about our Shop?,Well, yeah, I called to schedule an appointment.,Because we use revolutionary drive through bays for quick ten minute oil changes while you stay in your car, we actually do not take appointments. We are currently closed for the night, and we open tomorrow morning. Would you like me to text you a coupon for fifteen dollars off your next oil change?,"Um, you just did".,I sent the coupon text, yes. I cannot book appointments, but if you want, I can help with hours, services, or anything else about our Shop.,Um, yeah, I'm interested in an oil change.,Great, we can help with that. We offer conventional, synthetic, high mileage, and diesel oil changes, and the visit usually takes about ten minutes while you stay in your car. Since we are closed right now, we open tomorrow morning at seven. Would you like to know which oil type may fit your vehicle?,Um, yeah.,Sure. The best oil depends on your vehicle, mileage, and driving habits, and your owner’s manual is the best guide. We can also help with wiper blades, cabin filters, coolant exchange, differential fluid, and fuel system services during the visit. What year and type of vehicle do you have?,Um, I'm not quite sure, but it's, it is older, and it has a lot of miles on it.,For an older vehicle with a lot of miles, high mileage oil is often the option to ask about. It is made for vehicles with about seventy five thousand miles or more and is designed to help with wear and oil consumption. If you want, I can also tell you what other services are commonly checked during the visit.,Um, yeah. What else is checked?,During the visit, they typically check fluids, tire pressure, wiper blades, the engine air filter, and the cabin filter. They can also top off fluids and help with coolant, differential fluid, and fuel filter service if needed. If you want, I can tell you which of those are usually most helpful for an older vehicle.,...,Are you still there?,Um, yeah. Is there any information you'd like to know about me?,No personal details are needed. If you want a recommendation, the only helpful thing would be your vehicle make and model, but you do not have to share that if you are not comfortable. Would you like me to go over the oil change options again instead?,Well, I'm a new customer.,Thanks, and welcome. Since you are a new customer, the main thing is choosing the right oil type for your vehicle and mileage. For an older, higher mileage vehicle, high mileage oil is often a good place to start, but the owner’s manual is still the best guide. Would you like a quick overview of the service or the current coupon?,Can I speak with somebody?,To avoid putting you on hold, I can actually answer most questions and text helpful information. Or if you prefer, I can take a message for our team to call you back. What’s your question today?,Uh, I’ll leave a message.,Of course. Please go ahead and tell me your message, and our team will follow up as quickly as possible.,Um, this is just a test message for the staff member.,Got it, I will pass along that this is a test message for the staff member. Is there anything else you would like me to add before I finish the call?,No, thank you.,You’re welcome. Have a great day. |
{"From":"+17047035869","To":"+16124235601","Body":"Here is a coupon for 15 dollars off your next oil change. Drive through in the next 24 hours and get your discount: https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038/#t5coupons"} |
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_0301m2744bh6f9q9sj997tmdde8j |
| Monroe Road |
Sep 10, 2026 11:54 PM |
+1 (612) 423-5601 |
38 |
Agent Waiting for Input |
Unknown |
None |
|
|
|
The agent initiated the conversation by offering a $15 coupon for an oil change at Take 5 on Monroe Road. The user did not respond, leading the agent to prompt them twice to speak. The conversation ended without any user input. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,...,I’m still here. Please say a little more so I can help you.,...,I’m still here. Please speak when you’re ready, and I’ll help you right away. |
|
FALSE |
|
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_4001m279jmk2f87b00qgstdx1g1r |
| Monroe Road |
Sep 10, 2026 11:57 PM |
+1 (612) 423-5601 |
14 |
Transfer to Manager |
Other |
Transferred Call |
|
|
|
The agent offered a coupon for an oil change, which the user declined, requesting to speak with a manager instead. The agent then successfully initiated a transfer to the manager's number. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,No, speak to manager.,One moment, I’ll connect you. |
{"transfer_number":"+16124235601","agent_message":"Caller asked to speak to the manager. No additional details were provided. Please assist with the transfer.","system__message_to_speak":"One moment, I’m connecting you now."} |
TRUE |
Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_7001m279szhve5ba0x4mrd3swt4b |
| Monroe Road |
Sep 11, 2026 12:06 AM |
+1 (612) 423-5601 |
77 |
Location Info & Links |
New Customer Inquiry |
Sent Text |
|
|
|
The user called to inquire about the Take 5 Monroe Road location. The agent provided information on services offered and operating hours. The user then requested a coupon, which the agent texted. After clarifying they wanted the website link, the agent also sent that via text. The conversation concluded with the user ending the call. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Uh, no, I'd like to learn more about this location.,Absolutely. Our Shop is a drive through oil change location with stay in your car service, and it is currently closed right now; we open later today at seven in the morning. We offer oil changes, fluid top offs, tire pressure checks, wiper blades, filters, coolant exchange, and a few other maintenance services. Would you like me to text you our coupon information as well?
,Sure.,Done. I sent the coupon text, and chances are a bay is open right now if you want to stop by anytime. Is there anything else you would like to know about our Shop?,Um, what did you just text me?,I sent...,Oh, no. The-- I want, uh, the coupon to the-- or I want a link to the website.,I can send the website link by text. Would you like me to text that to you now?,Yes.,Sent. Anything else I can help with about our Shop?,No, thank you. Goodbye.,You’re welcome. Goodbye. |
{"From":"+17047035869","To":"+16124235601","Body":"Here is a coupon for $15 off your next oil change. Drive through in the next 24 hours and get your discount: https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038/#t5coupons"},{"From":"+17047035869","To":"+16124235601","Body":"Website: https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038"} |
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_7801m27a8s1qeptb4sb11w5w8e3h |
| Monroe Road |
Sep 11, 2026 12:19 AM |
+1 (612) 423-5601 |
57 |
Store Hours Inquiry |
Other |
Answered Questions |
|
|
|
The user called "Take 5 on Monroe Road" to inquire about their operating hours. The agent informed the user that the shop was currently closed but would open today (Friday) from 7 AM to 8 PM. The agent also confirmed that tomorrow (Saturday) the hours would be the same, from 7 AM to 8 PM. The user declined an initial coupon offer and further assistance. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Uh, no. Are you guys open right now?,We are currently closed right now. Our Shop opens today at seven AM and closes at eight PM, so you can stop by later this morning. If you want, I can also tell you what services we offer.,Uh, what time tomorrow are you open?,Tomorrow we are open from seven AM to eight PM. If you’d like, I can also tell you whether a bay is...,What is tomorrow?,Tomorrow is Saturday.,Are you sure?,Yes, I’m sure. The current day is Friday, so tomorrow is Saturday.,Yeah, that’s right. Thank you so much.,You’re very welcome. Is there anything else I can help with before we end the...,No, thank you.,You’re welcome. Thanks for calling, and have a great day. |
|
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_3601m27b0pcpem5vp4qykbws7507 |
| Monroe Road |
Sep 11, 2026 12:32 AM |
+1 (612) 423-5601 |
39 |
Silent User Engagement |
Unknown |
None |
|
|
|
The agent from Take 5 on Monroe Road greeted the user and offered a $15 oil change coupon. The user remained silent throughout the interaction, prompting the agent to repeatedly check for their presence and offer assistance, but no further conversation or resolution occurred. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,...,I’m here. Are you still with me?,...,I’m still here. Please say a little more so I can help you.,...,I’m here and ready when you are. What can I help you... |
|
FALSE |
|
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_3601m27bsmrtf4xv0vq038183wm7 |
| Monroe Road |
Sep 11, 2026 12:40 AM |
+1 (612) 423-5601 |
59 |
Oil Change Coupon |
New Customer Inquiry |
Sent Text |
|
Conventional Oil Change |
|
The user called to schedule an oil change appointment but was informed that the service operates on a drive-through model without appointments and the shop was closed. The user then accepted a $15 off coupon, which the agent sent via text. The conversation ended with the agent confirming the coupon delivery and the user declining further assistance. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Um, not right now. I was calling to make an appointment.,Because we use revolutionary drive through bays for a quick ten minute oil change while you stay in your car, we actually do not take appointments. Right now it is just after midnight, so Our Shop is closed and will open today at seven in the morning. If you would like, I can tell you about the services we offer or help with a coupon for your next visit.,"Um, okay, then I'll just take that coupon.",You should have that coupon texted over now. Since Our Shop is closed right now, you can stop by after seven in the morning if you want to use it. Would you like anything else about the visit?,No, thank you. Have a good day.,You too, thank you for calling. |
{"From":"+17047035869","To":"+16124235601","Body":"Here is a coupon for $15 off your next oil change. Drive through in the next 24 hours and get your discount: https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038/#t5coupons"} |
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_1901m27c7739fqjb9tkgdy2t9bwk |
| Monroe Road |
Sep 11, 2026 01:00 AM |
+1 (612) 423-5601 |
55 |
Oil Change Coupon |
New Customer Inquiry |
Sent Text |
|
Conventional Oil Change |
|
The conversation began with the agent offering a $15 oil change coupon via text. The user accepted, and the coupon was successfully sent. The user then inquired about making an appointment, to which the agent explained that appointments are not taken due to their drive-through service model. The user declined a re-send of the coupon, and the conversation concluded. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Sure.,I sent that coupon text over for you. We are currently closed right now, and we open again this morning. If you would like, I can also answer a quick question about services or hours.,Can I make an appointment?,Because we use revolutionary drive through bays for a quick ten minute oil change while you stay in your car, we actually don't take appointments. Chances are a bay is open right now so you can stop by anytime once we open. Would you like me to text you the coupon again?,Um, no, thank you.,No problem. Have a good one, and if you need anything else, just let me know. |
{"From":"+17047035869","To":"+16124235601","Body":"Here is a coupon for 15 dollars off your next oil change. Drive through in the next 24 hours and get your discount: https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038/#t5coupons"} |
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_9501m27db2xyf5v97awhwe29hv6b |
| Monroe Road |
Sep 11, 2026 01:10 AM |
+1 (612) 423-5601 |
28 |
Oil Change Coupon |
Unknown |
None |
|
|
|
The agent initiated the conversation by offering a $15 coupon for an oil change. The user responded non-verbally, after which the agent re-prompted, asking how it could help. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,...,I’m here when you’re ready. What can I help you with today? |
|
FALSE |
|
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_3501m27dz7xcfpsvcafqs9kwn1d5 |
| Monroe Road |
Sep 11, 2026 01:24 AM |
+1 (612) 423-5601 |
45 |
Diesel Truck Service |
New Customer Inquiry |
Answered Questions |
|
|
|
The conversation began with the agent, "Oilivia," greeting the user and offering a coupon. The user inquired about the agent's name and then asked if the shop services diesel trucks. Oilivia confirmed that they do, including oil changes and fuel filter replacement, which satisfied the user. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Uh, what was your name?,My name is Oilivia. How can I help you with your visit today?,Huh, that's pretty clever, Oilivia. I like that.,Thanks, I appreciate that. If you’d like, I can help with our hours, services, or whether a bay is open right now.,You guys work on diesel trucks?,Yes, our Shop does work on diesel vehicles and offers diesel oil changes and diesel fuel filter replacement. We can also check other maintenance...,G- great. Thank you.,You’re welcome. If you have any other questions... |
|
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_8001m27erszafv9rmn45shgn0rj5 |
| Monroe Road |
Sep 11, 2026 01:39 AM |
+1 (612) 423-5601 |
94 |
Oil Change Shop Info |
New Customer Inquiry |
Sent Text |
|
|
|
The user called Take 5 on Monroe Road, declining an initial coupon offer. They inquired about opening hours, learning the shop opens at 7 AM and closes at 8 PM, and that it was currently closed. The user then asked about scheduling an appointment but was informed that appointments are not taken due to the drive-through service model. Finally, the user requested the shop's website link, which the agent successfully sent via text after an initial tool error. The conversation concluded with the user expressing satisfaction. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Uh, no, thank you. Um, when do you guys open?,We open today at seven in the morning and stay open until eight tonight. Right now we are closed, but a bay should be open once we open later this morning. Would you like to know anything else before you stop by?,Um, can I schedule an appointment?,Because we use revolutionary drive through bays for a quick ten minute oil change while you stay in your car, we actually do not take appointments. Chances are a bay will be open when we open, so you can stop by anytime. Would you like me to text you a coupon for fifteen dollars off your next oil change?,Um, no, that's okay. Is there, like, a website you guys have at all?,Yes, our Shop has a website with location details and services. If you'd like, I can also text you the link for quick access. Would you like that?,Uh, yeah.,I’m sorry, I couldn’t send that text just now. The website is https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038. Would you like me to try sending the text again?,Yes, please.,Sent. Is there anything else I can help with before we wrap up?,No, thank you. Have a good day.,You too, goodbye. |
{"MessagingServiceSid":"+17047035869","To":"+16124235601","Body":"Here is the website for our Shop: https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038"},{"From":"+17047035869","To":"+16124235601","Body":"Here is the website for our Shop: https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038"} |
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_3701m27fhv5eerr9x70ngnw69y6v |
| Monroe Road |
Sep 11, 2026 01:41 AM |
+1 (612) 423-5601 |
17 |
Lost Wallet Transfer |
Lost and Found |
Transferred Call |
|
|
|
The conversation began with the agent offering a coupon to the user. The user declined, stating they believed they had left their wallet at the shop and wished to speak with someone. The agent then transferred the call to a human to address the lost item issue. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Um, no, I need to speak with somebody. I think I left my wallet there.,One moment, I’ll connect you. |
{"transfer_number":"+16124235601","agent_message":"Caller believes they left their wallet at the shop and wants to speak with someone. This is a lost item issue, so I transferred them for human help.","system__message_to_speak":"One moment, I’ll connect you to someone who can help."} |
TRUE |
Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_8401m27fq6asfqvv0z8am5kz1m29 |
| Monroe Road |
Sep 11, 2026 01:59 AM |
+1 (952) 888-3565 |
62 |
Fleet Services Inquiry |
New Customer Inquiry |
Sent Text |
New Fleet/Rideshare |
Fleet Services |
|
The conversation began with the agent offering an oil change coupon. The user, however, inquired about fleet services. The agent confirmed the availability of a fleet program, detailing its quick service, direct bill, pay-as-you-go, and fleet card payment options. Upon the user's request, the agent sent the fleet program information via text message. The user then concluded the call, declining further details. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Um, well, I was looking to ask about fleet services.,Yes, we do have a fleet program. It is set up for quick drive through service, typically takes about ten minutes, and includes options like direct bill, pay as you go, and fleet card payment. If you want, I can also text you the fleet program information. Would you like that?
,Um, sure.,Absolutely, I just sent that over. Our fleet program is designed for fast drive through service, and it includes billing options like direct bill, pay as you go, and fleet card payment. If you want, I can also tell you what kinds of fleet cards or managers we accept.,Uh, that's okay. Thank you. Have a good day.,You too, take care. |
{"From":"+17047035869","To":"+19528883565","Body":"Here is the fleet program information for Our Shop: https://www.take5.com/oil-change/fleet-program/#fleet-savings-calculator"} |
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_1001m27gqxcxexebccx3ez9m981d |
| Monroe Road |
Sep 11, 2026 10:55 AM |
+1 (612) 423-5601 |
46 |
Oil Change Coupon Sent |
New Customer Inquiry |
Sent Text |
|
Conventional Oil Change |
|
The user called to schedule an oil change appointment but was informed that the service operates on a drive-through basis and does not take appointments. The agent offered a $15 coupon, which the user accepted. The coupon was successfully sent via text message, and the agent reiterated that the user could visit anytime. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Uh, no, I wanted to schedule an appointment.,Because we use revolutionary, drive through bays for a quick ten minute oil change while you stay in your car, we actually do not take appointments. Since it is Friday and we are open right now, chances are a bay is open so you can stop by anytime. Would you like me to text you a coupon for fifteen dollars off your next oil change?,Sure.,Sent. Since we are open right now, chances are a bay is open so you can stop by anytime. Would you like anything else about our shop?,Okay, thanks. |
{"From":"+17047035869","To":"+16124235601","Body":"Here is a coupon for 15 dollars off your next oil change. Drive through in the next 24 hours and get your discount: https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038/#t5coupons"} |
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_4001m28fd943etn8c95hqwjygk5c |
| Monroe Road |
Sep 11, 2026 10:56 AM |
+1 (507) 400-8486 |
11 |
Oil Change Coupon Offer |
New Customer Inquiry |
None |
|
Conventional Oil Change |
|
The agent, representing "Take 5 on Monroe Road," initiated the conversation by offering the user a limited-time coupon for $15 off their next oil change, to be delivered via text message. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change? |
|
FALSE |
|
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_8401m28fgj8xeeh91y7hgeyenbhe |
| Monroe Road |
Sep 11, 2026 11:18 AM |
+1 (507) 400-8486 |
386 |
Oil Change Information |
New Customer Inquiry |
Sent Text |
|
High Mileage Oil Change |
|
The user called to schedule an oil change but was informed the shop operates on a drive-through, no-appointment basis. The agent offered a coupon and provided details on services for both older and newer vehicles, including various oil types.
The user accepted the coupon and requested location information, both of which were sent via text. The conversation concluded after a brief exchange in Spanish initiated by the user. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Uh, I'm not sure actually. I was just calling to schedule an appointment.,Because we use revolutionary, drive through bays for a quick ten minute oil change while you stay in your car, we actually do not take appointments. We are open right now, so chances are a bay is open and you can stop by anytime. Would you like me to text you a coupon for fifteen dollars off your next oil change?,Uh, so you guys don't take any appointments at all?,That’s right, we do not take appointments. You can just drive through when it works for you, and since we are open right now, there is a good chance a bay is open. Would you like me to text you a coupon for fifteen dollars off your next oil change?,Uh, yeah, sure. I’ll take the coupon, but I have a couple more questions too.,Absolutely, I sent that over. What else would you like to know?,Yeah. Um, so I have kind of an older car. It's nothing special. It's not like a really fancy collector's car or anything. It's just an older car with a lot of miles on it. So, is that something you guys are able to service?,Yes, we can usually service older, high mileage vehicles. We offer a high mileage oil change, and our team can help match the service to your vehicle’s needs. If you’d like, I can also tell you about the other services we can do during the visit. ,Um, well, my-- and my wife has, like, a newer car, so do you guys-- you guys can obviously do that too, right?,Yes, we service newer cars too, including conventional, synthetic, and high mileage oil changes. We also can help with things like fluid top offs, tire pressure checks, wiper blades, cabin filters, coolant exchange, and more during the same visit. Are you thinking about bringing in both cars?,Um, probably just one car. My car needs the oil change more. Um, so you guys... I can just show up anytime? You guys are open today? What... Till when?,Yes, you can just show up anytime. We are open today until eight in the evening, so you should be able to come by whenever it works for you. If you want, I can also tell you what to expect when you arrive.,Um, yeah, what, what to expect when I arrive.,When you arrive, just pull into the drive through bay and stay in your car. A technician will take care of the oil change and check things like fluids and tire pressure, and the visit usually takes about ten minutes. If you want, I can also tell you which oil type is best for your car.,Um, that's okay. Uh, do you have some more information about this location? I just wanna look at a couple things.,Sure, this location is on Monroe Road in Charlotte, and it offers stay in your car oil changes with quick drive through service. We can help with conventional, synthetic, and high mileage oil changes, plus things like fluid top offs, tire pressure checks, wiper blades, cabin filters, and coolant exchange. If you want, I can also tell you the best time to come by today. ,Um, can you actually send that to me in a text so I can show my wife? Do you guys have a website too?,Yes, we do have a website, and I can text you the location details and link. Would you like me to send that by text now?,Uh, yes, please.,I sent that over for you. Is there anything else you want to know before you head in?,Um, actually, I, I, uh, my-- I have to talk to my wife here quick, uh, and, and see if she has any questions before she comes. Just a s- just a second, please.,Of course, take your time. I’ll be here when you’re ready.,Yeah, response. Yeah. Uh, so what would be the best oil type for my vehicle? It’s a, uh, 2002 Cadillac DeVille.,For a two thousand two Cadillac DeVille, the best oil type depends on the manufacturer recommendation and the car’s mileage and condition. Since it is an older, high mileage vehicle, a high mileage oil is often a good option to consider. If you want the most exact match, the owner’s manual or a technician at Our Shop can help confirm it for that car. Would you like me to explain the difference between synthetic, conventional, and high mileage oil?,Yeah. So my wife has a newer car, so will she be getting conventional or synthetic, and what’s the difference?,It depends on the newer car’s manufacturer recommendation, but many newer vehicles use synthetic oil. Conventional oil is the more basic option, while synthetic is designed for stronger protection and better performance in heat and cold. If you want, I can explain high mileage oil too, since that may help with your car.,Uh, no, that's okay. Uh, I might have a couple more questions though. Just one second.,Take your time. I’m here when you’re ready.,...,Hello, are you still there?,Uh,,Yes, I’m here. What else would you like to know?,¿Hablas español?,Sí, claro. ¿En qué más te puedo ayudar?,Ah, tengo un cerveza, por favor.,Perdón, no entendí eso...,Dónde es.,Estamos...,¿Dónde está Abango?,Estamos en Monroe Road, en Charlotte, Carolina del Norte. Si quieres, también te puedo decir cómo llegar o qué servicio ofrecen aquí.,"Great, thank you".,De nada. ¿Hay algo más en lo que te pueda ayudar?,Ah, gracias. No, no, bueno. |
{"From":"+17047035869","To":"+15074008486","Body":"Here is a coupon for fifteen dollars off your next oil change. Drive through in the next twenty four hours and get your discount: https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038/#t5coupons"},{"From":"+17047035869","To":"+15074008486","Body":"Our Shop is on Monroe Road in Charlotte and offers stay in your car oil changes with quick drive through service. Services include conventional, synthetic, and high mileage oil changes, plus fluid top offs, tire pressure checks, wiper blades, cabin filters, and coolant exchange. Website: https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038"},{"reason":"Caller explicitly asked to switch to Spanish.","language":"es"} |
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_6101m28gcss5fc7tqzw7pmrcwg4s |
| Monroe Road |
Sep 16, 2026 03:50 PM |
+1 (704) 402-7320 |
12 |
Oil Change Coupon Offer |
New Customer Inquiry |
None |
|
Conventional Oil Change |
|
The agent greeted the user and offered a limited-time coupon for $15 off their next oil change at Take 5 on Monroe Road. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change? |
|
FALSE |
|
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_7501m2nwaavjf7jtttetn2nnmy8y |
| Monroe Road |
Sep 17, 2026 08:09 PM |
+1 (686) 209-3749 |
4 |
Take 5 Monroe Road |
Unknown |
None |
|
|
|
The agent initiated the conversation with a friendly greeting, identifying themselves as "Take 5 on Monroe Road." |
Hello!! Thanks for calling Take 5 on Monroe Road... |
|
FALSE |
|
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_0001m2rxj6nvfqsb2trjsjz9gqbc |
| Monroe Road |
Sep 21, 2026 11:58 AM |
+1 (267) 408-0150 |
25 |
Refund Request Transfer |
Customer Issue |
Transferred Call |
|
|
|
The agent offered a coupon for an oil change, which the user declined. When the user then requested a refund, the agent transferred the call to a staff member, stating that refund inquiries are outside its scope. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,No.,No problem, we’re open right now and chances are a bay is available for you to stop by anytime. What can I help you with today?,Refund.,One moment, I'll connect you. |
{"transfer_number":"+16124235601","agent_message":"Caller asked about a refund, which is an account management request outside my scope. Please assist with the refund inquiry.","system__message_to_speak":"One moment, I'll connect you with a staff member who can help with that."} |
TRUE |
Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_0301m32b11wsfr79tftx690h3jc2 |
| Monroe Road |
Sep 21, 2026 12:07 PM |
+1 (704) 781-5953 |
60 |
Spam Call Interaction |
Unknown |
None |
|
|
|
The conversation began with an automated message from the user about verification issues and a prompt to press "2" to speak with a representative or "9" to opt out. The agent, representing "Take 5 on Monroe Road," stated it could not fulfill that request and asked the user to specify their needs related to the shop. The user remained silent, and the agent repeated its request for the user to state their purpose twice before the conversation concluded. |
Hello!! Thanks for calling Take 5 on Monroe Road...,... system for issues with verification. Please press two immediately to speak with an authorized representative from my pro directory to take care of this. Your listing may be suspended or not appear in searches if we do not take care of this. Please press two now. This will only take a few minutes. Press nine or call 619-935-1051 to opt out.,I’m sorry, I can’t help with that request. If you’re calling about our shop, please tell me what you need and I’ll do my best to help.,...,Are you still there? Please say what you need and I’ll help.,...,Are you still there? Please say what you need and I’ll help. |
|
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_2101m32bfxpcegwajd3ejaj40frc |
| Monroe Road |
Sep 23, 2026 03:39 PM |
+1 (704) 326-5382 |
59 |
Spam Call Encounter |
Unknown |
None |
|
|
|
The conversation began with an agent greeting the user as if they had called a shop. The user then played a pre-recorded message about a directory listing verification issue, urging them to press two or call a number to resolve it. The agent stated they could not help with that request and repeatedly prompted the user to state their purpose if it related to the shop, but the user remained silent. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would...,... in our system for issues with verification. Please press two immediately to speak with an authorized representative from my pro directory to take care of this. Your listing may be suspended or not appear in searches if we do not take care of this. Please press two now. This will only take a few minutes. Press nine or call 619-935-1051 to opt out.,I can’t help with that request. If you need help with our shop, tell me what you’re calling about and I’ll do my best to assist.,...,Are you still there? If you need help with our shop, just say what you’re calling about.,...,Are you still there? If you need help, just say what you’re calling about. |
|
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_1101m37wd90ef2xvs8gd30kjt9zs |
| Monroe Road |
Sep 24, 2026 11:39 AM |
+1 (704) 483-1868 |
11 |
Oil Change Coupon |
Unknown |
None |
|
|
|
The agent initiated the conversation by greeting the user and offering a limited-time $15 coupon for an oil change at Take 5 on Monroe Road, to be sent via text message. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change? |
|
FALSE |
|
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_1201m3a1560mesrag8r1z2ta1t4a |
| Monroe Road |
Sep 25, 2026 02:47 PM |
+1 (704) 499-9710 |
64 |
Spam Call Interaction |
Other |
Answered Questions |
|
|
|
The conversation began with an agent greeting the user. The user's subsequent message was an automated spam call regarding business verification issues. The agent identified this as an unresolvable request and offered assistance with shop-related inquiries instead. After the user remained silent, the agent repeatedly prompted them to state their needs for shop assistance. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me...,... system for issues with verification. Please press two immediately to speak with an authorized representative from my pro directory to take care of this. Your listing may be suspended or not appear in searches if we do not take care of this. Please press two now. This will only take a few minutes. Press nine or call 619-935-1051 to opt out.,I’m not able to help with that kind of verification request. If you need assistance with our shop, tell me what you’re looking for and I’ll help or connect you with a staff member.,...,Are you still there? If you need help with our shop, just say what you need and I’ll do my best to help.,...,Are you still there? Just tell me what you need help with and I’ll take it from there. |
|
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_2101m3cy8k7ffpa8vawfg7xwpxhm |
| Monroe Road |
Sep 27, 2026 11:54 PM |
+1 (651) 398-4592 |
4 |
Take 5 Monroe Road |
Unknown |
None |
|
|
|
The agent initiated the conversation by greeting the user and identifying itself as "Take 5 on Monroe Road." |
Hello!! Thanks for calling Take 5 on Monroe Road... |
|
FALSE |
|
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_2601m3k2d8b7ejqaqj9awmg6zajf |
| Monroe Road |
Sep 28, 2026 10:28 AM |
+1 (704) 431-6426 |
60 |
Automated Verification Call |
Unknown |
None |
|
|
|
The agent greeted the user, but the user immediately played a pre-recorded scam message about "verification issues" and urged the agent to press '2'. The agent identified this as an invalid request, stating it could not help with such issues, but offered assistance with shop or service information or to connect to a staff member. The user remained silent, and the agent prompted for a response twice before the conversation ended. |
Hello!! Thanks for calling Take 5 on Monroe Road...,... in our system for issues with verification. Please press two immediately to speak with an authorized representative from my pro directory to take care of this. Your listing may be suspended or not appear in searches if we do not take care of this. Please press two now. This will only take a few minutes. Press nine or call 619-935-1051 to opt out.,I can’t help with verification requests like that. If you have a question about our Shop or need help with service information, I can help with that now, or I can connect you with a staff member.,...,I’m here when you’re ready. Please say what you need help with.,...,Are you still there? Please say a few words and I’ll help. |
|
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_8501m3m6kpexeh9srqman7hht5kv |
| Monroe Road |
Oct 02, 2026 01:42 PM |
+1 (980) 329-5904 |
89 |
Oil Change Service Info |
New Customer Inquiry |
Sent Text |
|
Synthetic Oil Change |
|
The conversation began with the agent offering and successfully sending a $15 oil change coupon to the user via text message. The user then inquired about the price of a full synthetic oil change. The agent explained that exact pricing is vehicle-dependent and provided at the shop, but confirmed full synthetic is available and detailed the services included: oil and filter change, fluid top-offs, and tire pressure/air filter/wiper blade checks. The user thanked the agent, concluding the call. |
Hello!! Thanks for calling Take 5 on Monroe Road. Would you like me to text you a limited time coupon for 15 dollars toward your next oil change?,Yes, please. Go ahead and text me that coupon.,Done, I sent it over. If you’d like, I can also tell you our hours or what services we offer today.,Uh, yeah, I'm actually looking for a price on an oil change. And I just got the text message.,Pricing depends on your vehicle and the oil type it needs, so I can’t quote an exact price from here. Our Shop does give upfront, transparent pricing, and the coupon you just received may lower the total. Since it’s Friday afternoon and we’re open right now, there’s a good chance a bay is open if you want to stop by. What kind of oil change are you looking for, conventional, synthetic, or high mileage?
,I’m looking for a full synthetic.,Full synthetic is available, and the exact price depends on your vehicle. Our Shop gives upfront pricing once the vehicle is checked in, and right now we’re open, so there’s a good chance a bay is available. If you want, I can also tell you what’s included with the service.,What other things come with the service, please?,It includes the oil and filter change, fluid top offs, and a tire pressure check. They also check items like the air filter and wiper blades during the visit. If you want, I can tell you about any other services we can do while you’re here.,I appreciate it. Thank you for your time.,You’re welcome,... |
{"From":"+17047035869","To":"+19803295904","Body":"Here is a coupon for 15 dollars off your next oil change. Drive through in the next twenty four hours and get your discount: https://www.take5.com/locations/oil-change/north-carolina/charlotte/30038/#t5coupons"} |
FALSE |
Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime,Scribe v2 Realtime |
en |
America/New_York |
inbound |
success |
agent_5901kwz1c9jme27sh092wtbcamd3 |
conv_8301m3yv9mb0f1rvb5nbr2b7ve2e |
